IMPORTANT SHIPPING UPDATE
Greetings!
As you may be aware, Canada Post is once again on a full strike. We exclusively ship using Canada Post due to their service and their prices. We have looked at alternative methods but the cost difference is way too expensive and based on our experience the service is nowhere near Canada Post in terms of dependability, speed, address reach, and the care of the parcels. For example, we get parcels from the distributors using CanPar, UPS, and FedEx with the results being that CanPar damaged almost every parcel sent to us in May, UPS damaged five in May, and FedEx damaged one in May. In all the times we have used Canada Post since 2015 we have only had a single instance where a parcel was damaged and that was one heading to the US so it could have even been due to their postal system. We do not want to run the risk of avoidable shipping damages especially nowadays where the various publishers are printing less and less in regards to stock levels.
What this means is the following:
1) Most of all in-stock items including graphic novels and merchandise remain removed from the site until a full resolution is reached. The graphic novels that are still up will remain but will not ship out until a resolution is reached.
2) Comic pre-orders are still open and new releases will still be arriving to us on a weekly basis like normal. All pre-orders will be held until further notice.
2) Comic pre-orders are still open and new releases will still be arriving to us on a weekly basis like normal. All pre-orders will be held until further notice.
If you have any specific questions you can always reach us by sending an email to info@timestreamcomics.ca.
Thank you for the understanding during this difficult period.
- Timestream Comics